Basic Connectivity Checks
Ensure Both Devices Are Connected to WiFi
Verify that both the headset and tablet are connected to WiFi.
Restart the Tablet App
Quit the Enviz app on your tablet and restart it.
Restart the Headset
Hold the On/Off button on the headset and select Restart.
Confirm Viewing Code Matching
Ensure both the tablet and headset are using the same viewing code to connect.
Additional Support Resources
For specific troubleshooting steps based on your device, visit the official help centres for Meta Quest and Apple Vision Pro:
If these steps do not resolve your issue, please contact Enviz support at support@enviz.co for further assistance.