This guide provides step-by-step instructions for managing billing information and payment methods through the Enviz Portal. For further assistance, contact us at [email protected]. For Enterprise solutions please contact [email protected].
Credits
The Enviz Platform operates on a credit-based system to give you flexibility as your projects evolve. Credits let you decide when to create, update, or expand based on what your project actually needs.
The four types of Enviz credits
1. Enviz Preview Upload credits
Preview credits are used to create a Preview.
They can be applied to:
Create a new Preview Space
Update an existing Preview Space with a revised file
2. Enviz Upload credits
Enviz upload credits are used to create and manage Enviz Spaces.
They can be applied to:
Create a brand-new Enviz Space
Update or recreate an existing Enviz Space with revised files
This replaces the old concept of “resubmissions”.
If a design changes meaningfully, you simply apply a credit and move forward.
3. Enviz Pro Space credits
Each Enviz Pro Space is purchased as a dedicated project listing with unlimited* revisions and uploads to the original model. A new listing is required for each separate project/apartment/house.
In order to purchase Enviz Pro credits you will require authorised access by contacting [email protected].
*Please refer to the Enviz Customer Terms of Use regarding the term 'unlimited'.
4. Enviz AI credits
Enviz AI credits are used to power all of the built in AI features like:
Generating and editing images
Generating videos
Using the AI agent to make 3D model updates
For any current or legacy product that refers to 'unlimited' usage please refer to the Enviz Customer Terms of Use for definition of the term.
Purchasing credits
All credits are:
Purchased through the Enviz client portal
Visible on the right navigation bar of the portal
Applied at the time you create or update a space
Accessing Billing Information
All billing information can be viewed, edited, and managed within the Enviz Client Portal. If you are unfamiliar with the portal, learn more here.
Note: Floor plan visualizer is a free product and does not require payment. If you receive an email requesting payment, please contact Customer Support immediately.
Updating Billing and Payment Information
Editing Billing Information
To update your billing and shipping details:
Log in to the Enviz Portal and navigate to Billing Details.
Scroll to the Billing and Shipping Information section.
Select Update Information and enter your updated details.
Adding or Updating Payment Methods
To add or update a payment method:
Log in to the Enviz Portal and navigate to Billing Details.
Scroll to the Payment Method section.
To add a new payment method, click the + (plus) icon.
To update or delete an existing card, click the three dots next to the card.
Important: Cards linked to active experiences cannot be deleted. For assistance, contact Customer Support at [email protected].
Common questions
Do unused credits expire?
Credits do not expire. You can view current credit status and details in the Enviz portal.
Can credits be used across projects?
Yes. Credits live at the account level and can be applied to any eligible Enviz Space.
What if I’m unsure whether I need a new space or an update?
If you’re ever unsure, our team can help you decide the most efficient option.
Additional Notes
If you need to delete your account information entirely, please contact Customer Support at [email protected].
By using the Enviz Portal, you can easily manage your billing information to ensure uninterrupted access to your experiences.